ARCHITECT Product Call Frequently Asked Questions

 

I submitted a product for a past ARCHITECT Product Call. Can I use the same login?

Yes! Please use the same email you used for your last application and click the “forgot password” button if you can’t remember your password. If the person who applied for the last program is no longer with the company, please create a new account.

 

Will I get emails confirming my registration and submission?

Yes. Please add digitalawards@zondahome.com to your safe senders list. If you have not received those emails, please check your spam/junk folder.

 

My company is outside of the U.S. Can I submit a product for the awards?

Yes! Companies outside the U.S. are eligible for the Product Call.

 

How many products can I enter for the awards?

You can enter as many products as you want! 

 

Do I have to mail any physical materials?

No. Please upload all materials to our website.

 

Is my processing fee per-product?

You can upload up to five (5) products for a flat $125 fee. After five products, each product you submit will require an additional processing fee of $25 each.

 

I was registering my product, but the system asked me to pay my fee before I could upload images. Where do I upload images?

You must register and pay your entrance fee before you can upload your product images and description. Once you pay your fee, you will be taken to the rest of your application.

 

Where can I find my invoice? 

You can locate and print your invoice in the INVOICES tab of your dashboard:

 

What does each section of my dashboard mean?

• In Progress - Application(s) you are currently working on
• In Cart - Application(s) that you need to pay for in order to submit 
• Complete - Finalized application(s)
• Needs Attention - Application(s) you have not yet started
• Expired - Application(s) that were not submitted before the submission deadline. Expired applications will not be considered for publication

 

I registered my entry, but now I can't find the next part of my form. Where is it?

The submission materials section of your form will either be in the IN PROGRESS or NEEDS ATTENTION section of your dashboard:

 

Why do I have two separate entries in my account for the same project?

The registration/pay first round and submission materials sections will each appear individually on your dashboard along with that step’s status and submission date. For example, if you have completed both the registration and submission materials sections of your application, the COMPLETE section of your dashboard will look like this:

 

How can I tell if I have fully submitted my application?

Both the registration and submission materials sections will show up in the COMPLETE section of your dashboard (see above for example). 

 

Can I have a refund on my submissions?

We’re sorry, but no. No refunds will be issued. Please be sure to review all eligibility guidelines before submitting a project. If you still aren’t sure whether you qualify, please email Madeleine D'Angelo at mdangelo@zondahome.com.

 

My question isn’t here. Whom should I contact?

Please address inquiries to Madeleine D'Angelo at mdangelo@zondahome.com.